Operations Watch Specialist
- locations
- Camp Springs, MD
- time type
- Full time
- posted on
- Posted 26 Days Ago
- job requisition id
- R-00150080
The Leidos Digital Modernization sector has an opportunity for a Operations Watch Specialist (Ops Watch) supporting Air Force users in the National Capital Region.
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The Digital Modernization Sector is focused on delivering performance-based IT services and repeatable solutions to include applying cloud-factory and aaS (as a Service) capabilities and integrating commercial products to provide a comprehensive digital engineering approach to IT transformation.
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Job Summary:
The Ops Watch team is a 24/7/365 manned function. This position is for a member of a 4-person team responsible for performing the Ops Watch duty during the swing shift 1400 - 2230.
Primary Responsibilities:
Monitor, maintain, report, and ensure that the environment is up and running at all times.
Monitor both NIPR and SIPR environments.
Log analysis and document for incident remediation / threat hunting.
Respond to outage, critical, and warning alerts to resolve issues before they affect end-user services.
Works as part of the Ops Watch team to achieve mission critical objectives and deliverables.
Report alerts to the Communications Focal Point (CFP) and relevant stakeholders while working with mission partners and local technicians to resolve the alert as soon as possible.
Communicates with internal team members across multiple areas.
Monitor and continuously improve system tools providing status information to Ops Watch, such as Remedy, SolarWinds, and System Center Operations Manager (SCOM), to maintain situational awareness of the environment.
Basic Qualifications:
Bachelor's degree with a minimum of 2+ years of related experience.
Additional years of relevant experience may be accepted in lieu of a degree.
Currently possess a DoD Secret security clearance with the ability to obtain a Top Secret in the future.
Currently possess a minimum DOD_8570 IAT2 certification for example a CompTIA Sec+ certification.
2+ years' experience with switches and routers.
Experience with Cisco Prime or other network monitoring systems.
Experience using system monitoring tools such as SolarWinds and SCOM to monitor enterprise system status across multiple technologies and platforms.
Experience writing strong technical support/triage documentation.
Experience reviewing system events and performing triage to determine impact and urgency.
Experience troubleshooting enterprise IT incidents and recommending approaches to resolve them.
Ability to work in a live 24x7 operation.
Preferred Qualifications:
CCENT or CCNA Certifications.
Experience tuning system monitoring tools such as SolarWinds and SCOM.
Experience working with ITSM tools, especially Remedy.
Experience working in a military command or operations center, particularly an Air Force Communications Focal Point (CFP).
Experience working at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB)- Knowledge of Air Force, Pentagon, and/or AFNCR.
Original Posting Date:
2024-12-18While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $57,850.00 - $104,575.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Us
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenue of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com.
Commitment and Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.